Terms of Service

These Terms govern use of Recoverly ("we", "us") by businesses ("Customer", "you") and their authorized users.

1. The service

Recoverly provides software for inquiry capture, AI-assisted call and message handling, customer records, job dispatch and reporting. Some features depend on third-party providers (telephony, messaging, payments, AI models) and only operate once configured and connected.

2. Accounts and users

• You are responsible for your users, their access levels and keeping credentials secure.
• You must provide accurate business information.
• Employee accounts are limited by your plan.

3. Your responsibilities

• Obtaining all consents required to call, text and record your customers, and honoring opt-outs.
• Configuring AI greetings, disclosures, approved answers and urgency rules accurately.
• Reviewing AI-generated summaries before relying on them. AI output can be incomplete or wrong.
• Complying with our Acceptable Use Policy and applicable law (including TCPA, CAN-SPAM, state call-recording and privacy laws).

4. AI limitations

The AI receptionist and chatbot are designed to collect information. They are configured not to quote prices, promise arrival times or confirm appointments without confirmed availability, but no automated system is error-free. The AI is not an emergency service; callers in danger should contact 911.

5. Fees

Subscription fees, renewals, upgrades, downgrades and cancellations are described in the Subscription & Cancellation Terms. Usage-based provider costs (e.g. telephony) may apply.

6. Your data

You own your business and customer data. We process it to provide the service as described in our Privacy Policy. You can export or request deletion of your data.

7. Availability

We aim for high availability but do not guarantee uninterrupted service, especially for third-party providers. During the pilot, features may change.

8. Disclaimers and liability

[To be completed by counsel: warranty disclaimers, limitation of liability, indemnification, governing law, dispute resolution.]

9. Termination

You may cancel at any time. We may suspend accounts that violate these Terms or the Acceptable Use Policy.

10. Contact

Questions: use our contact form.