Messaging & Call Recording Disclosures

Text messages (SMS)

• Businesses using Recoverly may text people who contacted them, e.g. a reply after a missed call, appointment updates or a review request.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time; reply HELP for help. Opt-outs are recorded and honored automatically.
• Recoverly applies quiet hours and daily per-number limits, and stops automated follow-ups when a customer replies.
• Businesses must confirm they have obtained required consent and completed carrier registration (e.g. A2P 10DLC) before texting is enabled.

AI-answered calls

• Calls to a business may be answered by an AI assistant that collects your contact details and service request.
• The assistant does not quote prices, promise arrival times or confirm appointments without the business's confirmed availability.
• You can ask to speak with a person; if the business set a transfer number the call will be transferred.
• The AI is not an emergency service. If you are in danger, hang up and call 911.

Call recording and transcripts

• Calls may be transcribed and summarized so the business can follow up. The greeting includes a disclosure configured by the business.
• Some states require all parties to consent to recording. Businesses are responsible for configuring disclosures appropriate to where they and their callers are located.

Outbound calling

Recoverly does not place AI outbound sales calls. Telemarketing rules (TCPA, the National Do Not Call Registry and state laws) apply to any outreach a business conducts.