Draft — pending legal review. This document is a working draft prepared for Recoverly's pilot program. It has not been reviewed by an attorney and is not final.
Subscription & Cancellation Terms
Draft last updated November 2026
Plans
- Starter — $79/month.
- Growth — $149/month.
- Pro — $249/month.
- All plans include unlimited employee and manager accounts and are not billed per AI call minute. Calls are subject to fair use: we may contact you or pause service in cases of fraud, abuse, or unusually high automated traffic, and we will tell you before taking action except in emergencies.
Prices are in USD and exclude applicable taxes, which are calculated at checkout. Plan features and monthly usage limits are shown on the pricing and billing pages and may change with notice.
Trial
New businesses may receive a 14-day trial. No charge occurs unless you choose a plan.
Billing and renewal
Subscriptions are billed monthly in advance and renew automatically until cancelled. Payments are processed by our payment provider.
Upgrades and downgrades
Changes take effect immediately and are prorated on your next invoice. Downgrading may reduce limits; you must stay within the new plan's employee limit.
Failed payments
If a payment fails we notify account managers and retry. Continued non-payment may limit features.
Cancellation
Cancel anytime from Billing → Manage payment & cancel. Service continues until the end of the paid period, then stops renewing.
Refunds
Fees are non-refundable except where required by law or at our discretion. [Refund policy to be finalized.]
Usage-based costs
Telephony, SMS and AI usage beyond plan limits may be restricted or billed separately; we'll notify you before any overage charges are introduced.