Privacy Policy

This policy explains what information Recoverly collects, how it's used and the choices available. Recoverly acts as a service provider (processor) for the customer data our business customers store in the platform.

Information we collect

• Account information: names, emails, phone numbers and roles of business users.
• Business customer data: names, phone numbers, emails, service addresses, inquiry details, job records, photos and notes entered by businesses or captured by the AI.
• Call and message data: caller phone numbers, call metadata, AI transcripts and summaries, and text message content and delivery status.
• Billing data: handled by our payment processor; we store subscription status, not full card numbers.
• Usage and technical data: logs, device and browser information used for security and reliability.

How we use it

• To provide the service: answering calls, creating inquiries, sending authorized messages, dispatching jobs.
• Security, fraud prevention, troubleshooting and support.
• Billing and account management.

We do not sell personal information. Business customer data is not used to train third-party AI models beyond processing needed to deliver the service. [Counsel to confirm provider terms.]

Service providers

We use providers for hosting/database, telephony and SMS, AI processing and payments. They process data on our behalf under contractual protections.

Retention

Data is retained while the account is active and deleted or anonymized within a reasonable period after account closure, unless law requires longer retention. [Specific periods to be defined.]

Security

Data is isolated per business with database-level access controls; files are stored privately; access is logged.

Your rights

Depending on your location (e.g. California CCPA/CPRA), you may have rights to access, correct, delete or limit use of your information. End customers of a business should contact that business first; we will assist the business in responding.

SMS

Mobile numbers and SMS consent are not shared with third parties for marketing purposes. Reply STOP to opt out of texts from a business using Recoverly.

Changes and contact

We'll post updates here. Contact us through the contact form.